The COVID-19 outbreak in the United States has forced businesses to make big changes very quickly. Large offices sent employees to work from home for the first time, restaurants closed to dine-in customers, retail stores shifted to curbside pickup or delivery only, and even our favorite radio personalities started delivering broadcasts from home. These are changes we never saw coming.
source https://www.emscorporate.com/news/how-to-balance-customer-experience-with-health-department-expectations
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